Child Safety and Protection of Minors Policy

This Service is a study platform for school and university students in Nepal. A substantial proportion of its users are under 18.

A platform designed for adults and used by children is unsafe. This one is designed on the assumption that children are present.

This policy forms part of the Terms of Use and is to be read with the Community Code of Conduct and the Acceptable Use Policy.

Where this policy conflicts with any other document on a child safety matter, this policy prevails.

Nothing in this policy limits our obligations under the laws of Nepal relating to children.

The minimum age to hold an account is 13.

A person aged 13 to 17 may hold an account only with the knowledge and permission of a parent or legal guardian.

Reading and downloading require no account and therefore no age declaration.

We do not knowingly permit an account to a person under 13, and we close any such account on discovery.

We delete personal data collected from a person under 13 on discovery.

We do not require documentary proof of age, because collecting identity documents from children would create a larger risk than it removes.

A parent or guardian who believes their child has an account below the minimum age should contact us and we will close it.

There is no private messaging between users. All discussion is public and visible to moderators.

Profiles do not carry telephone numbers, addresses, dates of birth or school locations.

We do not ask for a date of birth or a citizenship number at any point.

A display name may be a pseudonym. Real names are not required.

Location is not collected and is not displayed.

The Service carries no advertising, so no advertising profile of a child is built.

There is no payment mechanism, so a child cannot spend money on the Service.

Reporting is available on every item of content without an account.

Any material that sexualises a person under 18, in any form, whether photographic, drawn, written or generated.

Any sexual or romantic approach to a person known or suspected to be under 18.

Any attempt to move a conversation with a minor to a private channel off the Service.

Any request for photographs, personal contact details, a home address or a school location from a minor.

Any attempt to arrange a meeting with a minor.

Any material encouraging a minor towards self-harm, disordered eating or substance use.

Any impersonation of a teacher, examiner or official in order to obtain a minor's trust or information.

Each of these results in immediate permanent closure and a report to the authorities, without notice to the account holder.

Do not upload a marksheet, transcript, certificate, admit card or result — your own or anybody else's.

Do not upload a citizenship certificate, passport, national identity card or PAN card.

Do not upload a photograph in which a school identity card, register or name board is legible.

Do not upload a photograph of a classroom in which other students are identifiable.

Material of this kind is removed on identification, before any assessment, and without waiting for a complaint.

A student who uploads their own documents is protected by this rule as much as one who uploads another's.

The Secret Pocket feature in the mobile application exists for a student's own private documents and is not published anywhere.

A parent or legal guardian may ask what personal data we hold about their child.

A parent or guardian may ask us to correct inaccurate data about their child.

A parent or guardian may ask us to delete their child's account and data.

A parent or guardian may ask us to remove specific content their child published.

We respond to such a request within thirty days and we do not charge.

We may ask for evidence of the relationship before acting, so that we do not act on a request from somebody else.

We will consider the child's own views where they are old enough to express them, and will not use a guardian request as a route to surveil an older teenager.

Requests should be sent to legal@lacspace.com with "Guardian request" in the subject line.

Any concern about a child's safety should be reported to abuse@lacspace.com with "Child safety" in the subject line.

Reports marked in this way are prioritised above all other reports.

You do not need an account to report, and you may report anonymously.

We do not disclose the identity of a reporter.

If a child is in immediate danger, contact the Nepal Police on 100 first. A platform report is not an emergency service.

The national child helpline in Nepal is 1098 and operates independently of us.

We act on a credible child safety report within twenty-four hours.

Content is removed immediately, before any assessment of authenticity.

The account is suspended pending review, and closed where the report is substantiated.

Evidence is preserved in a restricted, access-logged store.

We report to the Nepal Police where the material or conduct appears to constitute an offence.

We do not notify the account holder of a child safety report or of a referral, because doing so would risk evidence and, potentially, a child.

We cooperate fully with any investigation, in accordance with the Law Enforcement and Legal Requests Policy.

We do not require a court order before removing material of this kind.

A person closed under this policy may not create a new account, and we take active steps to prevent it.