The help centre stopped shipping inside the app

Support answers go out of date faster than almost anything else in a product. Every feature that ships makes one of them wrong, and the ones that are wrong are the ones people are reading, because they are reading them precisely when something did not work the way the answer said it would.

They had been compiled into the app: a long array in the source, which meant that correcting a single sentence required a release and a store review, and reached nobody until the person updated. In practice that means wrong answers stay wrong for months.

They are rows now. The API serves them, the app caches them for offline reading, the website renders each one as its own page, and the panel is where they get written. A wrong answer is a five-minute fix that reaches everybody at once.

The website side of this is two hundred pages whose titles are questions somebody actually types, which is the largest block of question-shaped content on the site and the kind a search engine is most able to match against a real query.